For record-keeping purposes

Several years ago, my husband and I bravely signed up for a membership with your club. At the time, we were running our own company and life was good. Then, in 2006, the economy took a turn for the worse, and we lost just about everything, which forced us to terminate our PF membership. We confirmed that everything was signed and sealed and scraped together money to make one last payment (19 August 2006), and parted ways with your club under the impression that we had done everything you expected us to do under the circumstances.

Imagine our surprise when, more than 4 years later, we suddenly receive a very cryptic letter from yourselves that offers us an amnesty offer mentioning outstanding arrears. When we finally manage to telephonically contact your customer service centre, we are told that we owe yourselves R23 400, but if we hurry and pay now we only need to pay you a mere R19 000.

Now, I am not sure what planet you guys live on, but where on this planet (Earth) does one allow one's debtors book to stretch beyond 90 days to 4 friggen years? And how is it that in 4 years and 2 months you have made not a single attempt to contact us to informs us of this apparent arrears, but suddenly want to offer us an amnesty as a blackmail to get us back into your club?
Never mind ethics - this is simply bad business practise.

Of course, your customer service representative did exactly as you brainwashed her, and offered no explanation or assistance, merely insisted that we have to pay the R19 000 within the next three months.

I am sorry, but this simply is not acceptable. I expect, nay demand a full explanation of how this happens - not just to us, but to the other 118 other complainants on Hello Peter and a large number of other public complaints of a similar nature I have found online. Is Planet Fitness in financial trouble that you are trying to extort money from past customers, or are you simply jumping onto the gravy train?